TECHNOLOGY SUPPORT
STUDENT TECHNOLOGY SUPPORT
The staff and teachers at ICHS understand that these are challenging times for our students. Remote learning affects our families in a variety of different ways. If you are a family that is struggling with technology problems, please use this webpage to help you. You may also reach out to one of our technology support staff:
Mr. Hugo: 347 - 522 - 0900
Mr. John: 646 - 397 - 0879
Additionallly, take a quick look at our FAQ for quick support.
FAQ
HAVING PROBLEMS WITH THE INTERNET?
I am having issues connecting my iPad to the internet
Watch this video to help you reconnect to the internet on your DOE iPad. The video demonstrates how to use the airplane mode to fix the internet and also explains how to reset the iPad if the airplane method does not work.
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I need help with having access to internet
Review this list of low-cost internet providers. There are some choices around NYC that can provide your family with internet for less than $20 each month.
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How can i get an iPad?
Click on this link to request an I-Pad from the Department of Education. You should do this if you need technology for your student or if you need access to internet.
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I need technical support from the NYC DOE
Visit this page for supports and strategies from the NYC Department of Education.
CONNECT YOUR STUDENT ACCOUNTS
How can I connect to my DOE student account?
Watch this video to understand how to connect to your Department of Education student account. This account is important to be able to review your final grades, view transcripts, and have access to helpful apps such as Zoom.
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How do I join my Google Classrooms?
Watch this video to understand how to connect to Google Classroom on your phone. However, this process also works for signing up on a tablet or laptop.
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How can I connect my ICHS Gmail to my phone
Watch this video for step-by-step instructions on how to connect your ICHS gmail to your smartphone. This will allow you to receive emails with important information such as Zoom links, and it will allow you to connect to educational apps such as Google Classroom.
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Technical tools for learning from the DOE
This link directs you to the technical tools page of the Department of Education. Here you can find information on TeachHub, DOE Student Accounts, Technical Support for Families, and much more.
SUPPORT FOR ZOOM CONFERENCING
How can I connect to my DOE student account?
This video shows you how to log in to Zoom using your DOE student account. You must know how to log in to your @nycstudents.net email before you can log in to Zoom this way. If you need instructions on how to log in to your DOE student account, click here.
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How to split the screen on an iPad to play kahoot during a zoom meeting
This video shows you how to split the screen while using an I-Pad. This is helpful when a teacher plays Kahoot with the class during a Zoom classroom meeting. It can also help when you are in a Zoom meeting and need to use an app, such as Google Classroom, during the meeting.